PAYMENT & DELIVERY POLICY

Online Payments
Your payment will be processed via credit card at the end of checkout. In case of order cancellations or stock issues, refunds will be returned to your card within 5–10 business days.

Delivery Process
We aim to dispatch your order as quickly as possible. For items requiring longer processing times, the estimated dispatch time is listed in the product details—usually within 3 business days. If there’s any expected delay, you’ll be notified.

Please make sure your delivery address is where you’ll be available during the day to avoid delays.

Orders are shipped from our Istanbul-based warehouse via Yurtiçi Kargo. Once confirmed, orders are handed over to the courier within 2 business days.

Payment Issues & Order Tracking
If a technical issue prevents your payment, the system will notify you. If an incorrect address prevents delivery, our team will contact you directly.

After completing your order, a confirmation email will be sent to verify the accuracy of the email address provided.

Delivery Guarantee
Please inspect your package in the presence of the delivery personnel. If the item appears damaged, request a report and do not accept the delivery.

Email the details to info@lunararadiance.com as soon as possible so we can initiate a return and resend your order promptly.

Company: AZMET LLC
Brand: Lunara Radiance
Email: info@lunararadiance.com